WEBSITE PRIVACY POLICY
Effective Date: August 15, 2026
At Caribe Horse, we are committed to protecting your privacy and handling your personal information with transparency, responsibility, and respect. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, contact us, submit an inquiry, make a reservation, participate in one of our horseback riding experiences, or otherwise interact with our business.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
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1. WHO WE ARE
Caribe Horse Puerto Viejo S.R.L. is a horseback riding tour operator based in Puerto Viejo de Talamanca, Limón, Costa Rica, specializing in small-group and private horseback riding experiences while promoting horse welfare, responsible tourism, and environmental conservation.
Business Name: Caribe Horse Puerto Viejo S.R.L.
Website: https://caribehorse.com
Business Address: Cocles, Puerto Viejo de Talamanca, Limón, Costa Rica
Email: info@caribehorse.com
Telephone: (+506) 8705-4250
If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us using the information above.
APPLICABLE PRIVACY LEGISLATION
Caribe Horse Puerto Viejo S.R.L. is committed to protecting personal information in accordance with applicable privacy and data protection laws.
As a business established in the Republic of Costa Rica and serving customers from around the world, including the European Union, the United Kingdom, the United States, Canada and other countries, we process personal information in accordance with applicable legal requirements, including, where relevant:
* Law No. 8968 of the Republic of Costa Rica (Law on the Protection of Individuals Regarding the Processing of Their Personal Data).
* Executive Decree No. 37554-JP (Regulation to Law No. 8968).
* Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), where applicable to visitors residing in the European Economic Area (EEA).
* Applicable consumer protection, electronic commerce and tourism legislation governing our services.
Caribe Horse processes personal information lawfully, fairly, transparently and only for legitimate business purposes. We collect only the information reasonably necessary to provide our services safely, fulfill contractual obligations, comply with applicable legal requirements and continuously improve the experience we offer to our guests.
We are committed to respecting your privacy, protecting the confidentiality of your personal information and implementing appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration or misuse.
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2. INFORMATION WE COLLECT
The personal information we collect depends on the services you request and your interaction with Caribe Horse.
Depending on your booking or inquiry, we may collect information such as:
* Full name
* Email address
* Telephone number
* Country of residence
* Date of birth, when necessary
* Age of participants, particularly when minors are involved
* Parent or legal guardian information, when applicable
* Preferred language
* Type of tour requested
* Preferred tour dates
* Preferred tour times
* Number of participants
* Accommodation location during your stay in Costa Rica
* Approximate weight of each participant (required to assign the most suitable horse and ensure the welfare and safety of our horses)
* Horse riding experience
* Emergency contact information, when appropriate
* Special requests or accessibility requirements
* Information voluntarily provided regarding medical conditions, physical limitations, injuries, allergies, pregnancy, psychological or psychiatric conditions, or any other circumstance that could affect the safety of the participant, other guests, our guides, or our horses during the activity. This information is requested solely to organize the tour in the safest possible manner and is treated as strictly confidential.
Payment information is processed securely through third-party payment providers. Caribe Horse does not store complete credit or debit card details on its servers.
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3. INFORMATION COLLECTED AUTOMATICALLY
When you browse our website, certain technical information may be collected automatically through cookies and similar technologies.
This information may include:
* IP address
* Browser type and version
* Device type
* Operating system
* Referring website
* Pages visited
* Date and time of access
* General geographic location based on IP address
* Website usage statistics
* Cookies and similar technologies
This information helps us improve the performance, security, and user experience of our website.
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4. HOW WE USE YOUR INFORMATION
We use your personal information only for legitimate business purposes, including:
* Responding to inquiries and reservation requests
* Organizing and confirming bookings
* Assigning horses according to each participant’s experience, weight, age, and individual needs
* Ensuring the safety of participants, guides, and horses
* Communicating important operational information, including weather conditions, meeting points, schedule changes, or safety updates
* Processing payments and refunds
* Verifying reservations
* Complying with legal obligations
* Preventing fraud or misuse of our services
* Improving our website and customer experience
* Responding to customer service requests
* Maintaining internal business records
Health-related information is collected exclusively to ensure participant safety and to allow Caribe Horse to organize each activity responsibly. This information is treated as confidential and is accessed only when necessary for operational or safety purposes.
We never sell your personal information to third parties.
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5. LEGAL BASIS FOR PROCESSING PERSONAL DATA
Where applicable, particularly for visitors residing in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal data on one or more of the following legal bases:
* Your consent
* Performance of a contract
* Compliance with legal obligations
* Protection of vital interests
* Legitimate business interests that do not override your fundamental privacy rights
Caribe Horse also processes personal information in accordance with the applicable laws of the Republic of Costa Rica.
6. SHARING OF PERSONAL INFORMATION
Caribe Horse respects your privacy and does not sell, rent, or trade your personal information.
We may share your personal information only when necessary to provide our services or when required by law.
Your information may be shared with:
* Payment service providers to process transactions securely.
* Booking platforms or travel partners through which you made your reservation.
* Website hosting and technology providers that support the operation of our website.
* Professional advisors, including legal or accounting services, when required.
* Government authorities or law enforcement agencies when disclosure is required by applicable law.
Each third-party provider is responsible for handling personal information in accordance with its own privacy policy and applicable legal requirements.
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7. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.
Information related to bookings, payments, accounting, and legal documentation may be retained for longer periods when required by applicable law.
Health or safety information voluntarily provided by participants is retained only for the period reasonably necessary to manage the activity, respond to legal obligations, or protect the legitimate interests of Caribe Horse and its participants.
When personal information is no longer required, it will be securely deleted or anonymized whenever reasonably possible.
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8. DATA SECURITY
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although we take appropriate precautions to safeguard your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
For this reason, while we strive to protect your personal information using commercially reasonable measures, we cannot guarantee absolute security.
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9. COOKIES
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, enhance user experience, and remember certain preferences.
Cookies may also help us understand how visitors interact with our website so we can continuously improve our services.
You may disable cookies through your browser settings at any time. However, some features of the website may not function properly if cookies are disabled.
For additional information, please refer to our Cookie Policy, where applicable.
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10. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or use third-party services.
These services may include, but are not limited to:
* Google Maps
* WhatsApp
* Payment providers
* Booking platforms
* Social media platforms
* Analytics services
Caribe Horse is not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites before providing personal information.
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11. INTERNATIONAL DATA TRANSFERS
Because Caribe Horse welcomes visitors from around the world, your personal information may be transferred to or processed in countries other than your country of residence.
Whenever international transfers occur, we take reasonable steps to ensure that appropriate safeguards are applied to protect your personal information in accordance with applicable privacy laws.
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12. CHILDREN’S PRIVACY
Our services are intended for individuals of all ages; however, participants under the age of 18 may only participate with the authorization or supervision of a parent or legal guardian, in accordance with our booking policies and safety requirements.
When information relating to minors is collected, it is processed exclusively for booking, safety, operational, and legal purposes.
We do not knowingly collect personal information from children without the involvement or authorization of a parent or legal guardian.
13. YOUR PRIVACY RIGHTS
Depending on your country of residence and the applicable laws, you may have the right to:
* Access the personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information where legally permitted.
* Request restriction of the processing of your personal information.
* Object to certain types of processing.
* Withdraw your consent where processing is based on your consent.
* Request a copy of your personal information in a portable format, where applicable.
To exercise any of these rights, please contact us using the contact information provided below. We may request reasonable proof of identity before processing your request in order to protect your privacy and security.
14. CHANGES TO THIS PRIVACY POLICY
Caribe Horse may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or applicable regulations.
Any changes will be published on this page together with the updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
15. CONTACT US
If you have any questions about this Privacy Policy, the processing of your personal information, or if you wish to exercise your privacy rights, please contact us.
Caribe Horse Puerto Viejo S.R.L.
Cocles, Puerto Viejo de Talamanca
Limón, Costa Rica
Email: info@caribehorse.com
Phone / WhatsApp: (+506) 8705-4250
Website: https://caribehorse.com
CONSENT
By using this website, submitting an inquiry, making a reservation, or participating in any activity organized by Caribe Horse, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and processing of your personal information as described herein.
Where required by applicable law, we will request your explicit consent before collecting or processing personal information for purposes that require such consent.